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Return Policy

•  LCD REPLACEMENT ONLY

• IT COVERS IN THE EVENT THERE'S SYSTEM MALFUNCTION LIMITED TO UNRESPONSIVE TOUCHSCREEN AND LCD WON'T TURN ON.

• 3-MONTH WARRANTY, STARTING FROM THE DATE YOU SIGN THE PARCEL FOR ONLINE PURCHASE OR FROM THE DATE IT IS INSTALLED AT OUR SHOP. THE WARRANTY PERIOD DOESN'T REFRESH WHEN REPLACEMENT PRODUCT IS PROVIDED.

• PRODUCT MUST BE RETURNED IN THE CONDITION IT WAS RECEIVED IN FOR ONLINE PURCHASE. AUA AUTROPRO ONLY SHOULDERS REPLACEMENT SHIPPING FEE FOR  PURCHASED ITEM WITH REGULAR DISCOUNT SUCH AS VOUCHERS.

• FOR  BIG SALES, AUA DOESN"T SHOULDER BOTH RETURN AND REPLACEMENT SHIPPING FEES.

• MERCHANT DOESN'T UNDERTAKE THE INSTALLATION AND/OR UNINSTALLATION FEE FOR ONLINE PURCHASE UPON RETURNING THE PRODUCT.

• CHECK THE PRODUCT FROM THE DAY YOU RECEIVE THE PARCEL AND/OR THE DAY IT WILL BE INSTALLED IN YOUR CAR TO INSPECT ANY PHYSICAL AND SOFTWARE DAMAGE/DEFECT OTHERWISE ITEM IS CONSIDERED IN GOOD CONDITION IF YOU FAIL TO INFORM US OR THE COURIER.

• WARRANTY DOESN'T COVER HEAD UNIT THAT HAS BROKEN PART(S) COMMITTED BY USER BECAUSE WE ENSURE GOODS ARE ALWAYS IN GOOD CONDITION PRIOR TO SHIPPING. FOR DEFECTIVE ITEM ( PHYSICAL AND SOFTWARE) COMMITTED BY THE COURIER, PLS INFORM THE COURIER FROM THE DAY YOU RECEIVE THE PARCEL TO ASK FOR REFUND WHICH IS UNDER ITS TERMS AND CONDITION.

• AUA DOESN'T RECOGNIZE ANY PHYSICAL DAMAGE/DEFECT THAT TRANSPIRES ON CUSTOMER'S END AS S/HE IS FULLY AWARE THAT GOODS ARE IN GOOD CONDITION BEFORE AND DURING INSTALLATION.